An effective IT service management (ITSM) solution empowers and assists small or mid-size IT enterprises. Businesses with a small IT budget and limited workforce can implement a cloud-based ITSM solution to reduce human effort and increase productivity. In this article at Help Net Security, learn about the current market size and promising future of Cloud ITSM.
According to the latest findings of MarketsandMarkets, the cloud ITSM market size is expected to grow at a CAGR of 21.2 percent by 2025. From $4.7 billion in 2020 to $12.2 billion by 2025, the agile ITSM model will continue supporting companies’ IT service requirements. Thus, technology giants Microsoft, IBM, and AWS plan to expand their CapEx for data center expansion. It will prove helpful in supporting the growing workload for stakeholders.
Better Customer Experience
The increasing size of data generation in websites and mobile applications has improved focus on customer satisfaction. Quality control and slashed CapEx alongside the operational expenditure (OpEx) are the primary driving factors for these emerging technologies. Thus, artificial intelligence, machine learning, and big data technologies are receiving traction.
The global shutdown of schools, offices, colleges, and physical retail stores due to the coronavirus pandemic has massively contributed to the demand for Cloud ITSM. The sudden shift of the workforce to the virtual communication channels has given a makeover to the IT services industry. Now, the technology Aces, including AWS, Microsoft, and Google, are hosting and managing cloud-based applications. Apart from IT, other sectors, such as ITeS, telecom, eCommerce, social media, and BFSI, have moved their operations to cloud-based services. To survive the business challenges, a majority of the workforce has moved to the public cloud ecosystems.
The IT infrastructures and services need compliance and predefined parameters to cater to daily business operational needs. An insightful Cloud ITSM solution is a key to enhance visibility. It prevents IT service outages and helps you achieve operational agility.
SMEs are open to adopting cloud-based services because of flexibility, scalability, and reduction in operation costs. Though, they continue facing the challenges of budget, workforce, and growth. By embracing the “pay-as-you-go model,” you can easily overcome the emerging challenges. Manage your IT infrastructure per the staff and business requirements.
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