Are you troubled by negative customer feedback? In his vlog, Bernard Marr shares five customer KPIs to help you improve your business performance. These parameters are applicable for all companies across all industries. But, you have to stop only running numbers and concentrate on the customers you serve. One of the first customer KPIs is to know if you attract a sizeable number of visitors to your site or campaign. The second step is to learn whether your existing customers are happy with your services. Now that you know consumers are satisfied, your customer KPIs should indicate that they are profiting after using your services or products. Want to learn more? Watch the video to learn more.