Despite the COVID-19 healthcare concerns, 2020 also helped us count our blessings. Busy professional life and everyday travel made many employees follow a tedious routine. However, last year enabled us to pursue our passion, find opportunities under the veil, and spend quality time with family. Additionally, people followed trends of time utilization by embracing the habit of book reading. In this article at ITSM. tools, Earl Begley suggests a list of IT service management books to improve your knowledge.
If you are an IT service management (ITSM) practitioner, start preparing now to be the top industry player. Use your spare time to acquire knowledge on emerging ITSM trends and practices. Read these books to make way for transformational initiatives in future endeavors:
Latest Version of ITSM Best Practices
To acquire basic knowledge, buy an upgraded version of ISO/IEC 2000, COBIT, SIAM guidance, Six Sigma, Knowledge-Center Service, and Kaizen. Though not the ultimate guidebook, all these books can strengthen your foundation to help you operate an improved ITSM.
The 7 Habits of Highly Effective People
Surprisingly, this off-beat book enables you to imbibe critical habits to outpace the professional race at your workplace. Author Stephen R. Covey can evaluate your vision to improve your IT service management teams.
The Goal and Critical Chain
Written by Eliyahu M. Goldratt, this book helps you create an upbeat ITSM process. All the practitioners can recognize emerging constraints of the ITSM delivery model. You can plan to position yourself to propose a goal-oriented IT service model.
The Phoenix Project
It is a novel on IT, DevOps, and other business strategies by Gene Kim and his fellow authors Kevin Behr and George Spafford. The trio also offers the latest versions of the ‘Visible Ops Handbook,’ ‘DevOps Handbook,’ and ‘the Unicorn Project.’
Plus! The Standard + Case Approach
The book enables you to keep your distance from the bureaucratic structure. As a result, ITSM practitioners can embrace standard work approaches and make a flexible process flow.
The Agile Manager: New Ways of Managing
The book helps you prepare for future possibilities by pivoting your IT service model. It enables you to focus on the vital initiatives needed to embrace the hybrid working model. Dr. Cherry Vu and Rob England aim to empower ITSM teams to collaborate better, adopt an agile mindset, and survive complex situations.
Furthermore, read ‘The Five Dysfunctions of a Team,’ ‘Balanced Diversity: A Portfolio Approach to Organizational Change,’ and ‘Switch – How to Change Things When Change is Hard.’ ITSM practitioners must also utilize this time to read ‘Crucial Accountability, The Checklist Manifesto: How to Get Things Right,’ and ‘Measure What Matters.’
Click on the following link to read the original article: https://itsm.tools/12-books-every-itsm-practitioner-should-read/