The pandemic changed organizational digitization efforts worldwide. What could have taken years to accomplish was done in weeks. “The world shut down and everything was forced to adapt,” says MJ Johnson, managing director at West Monroe. So, the digital transformation rules also changed in this period. In this article at the Enterprisers Project, Stephanie Overby shares how the rules have changed since the pandemic took over the globe.
Digital Transformation Rules to Learn
Gone are the days when you had to meet your clients in person to get a contract. They have adapted to virtual platforms. Both government agencies and private companies have shifted their services to digital platforms. In the pandemic, digitization occurred at a break-neck speed. Here are the digital transformation rules post-pandemic:
Once the pandemic started, retail, finance, and telco industries understood how far they were from being customer-centric for digital services. “Regardless of industry, a digital front-end can no longer mask the lack of back-end investments on core systems,” says Capgemini Canada president and managing director Colm Sparks-Austin.Digital transformation has fast-tracked the pace of project completion. Instead of continuing with the same project for years, it is now possible to have short-term deliveries.Frequent changes in processes delayed deliveries. However, one of the digital transformation rules says that change cannot be an excuse to postpone things.There was a misconception that team members must be in the same place to be productive. While it is valid for large projects, remote workers generally display more efficiency.Automation and emerging technologies are necessary tools to combat the skills shortage organizations across the globe are facing.Businesses should not solely depend on business owners to survive in the volatile market. IT leaders and teams must be at the forefront of the DX efforts.Digital transformation rules ensured that leaders’ attention was more on people with multiple skills and a sharp learning curve than experts in specialized fields.Frontline workers were left out in the digitization era because they had no choice but to work on site. Meanwhile, knowledge workers successfully delivered their work using digital tools from the safety of their homes.Larger enterprises had more trouble adapting to new digital transformation rules than startups. “The small and adaptive companies of today are setting the bar for speed and impact of change,” says Monroe.
To view the original article in full, visit the following link: https://enterprisersproject.com/article/2021/8/digital-transformation-9-truths-post-pandemic
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