Many professionals get confused between ITSM and ITIL and consider them to be the same thing. Though the two acronyms sound similar and are frequently used by IT teams in the workplace, they are quite different. In her article for CIO Insight, Joanna Redmond talks about the differences between ITSM and ITIL and how they help businesses in their own way.
Defining ITSM and ITIL
ITSM stands for Information Technology Service Management. It is a procedure that is used by IT teams to manage the end-to-end delivery of service to clients. ITSM includes a wide variety of stratagems and actions to create, design, serve, and support IT services. On the other hand, ITIL stands for Information Technology Infrastructure Library that serves as a framework to help businesses prevent risks. Additionally, it enables the enterprise to improve relations with customers and work actions and reduce costs in the process.
Relation Between ITSM and ITIL
One of the reasons why the confusion between ITSM and ITIL developed could be the fact that ITSM can be encompassed under the ITIL framework. ITIL can be elaborated under five stages that cover varied ITSM lifecycle. Those five stages are:
Service strategyService designService transitionService operationContinual service improvement
The ITIL framework can be simply understood as a set of guidelines that instructs the best practices to implement ITSM in organizations.
A professional that works in ITSM is supposed to use tools that can improve service desk management, incident, and problem management, change management, and release management. ITIL is generally implemented by companies to select the processes that will optimally benefit them. Many IT professionals strive to get certified in the ITIL framework that amplifies their chances of getting hired or being more respected in their current position.
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